Refund policy
Returns
We want you to be happy with your purchase. If you're not completely satisfied, you may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by your receipt or proof of purchase
To begin a return, please email support@mamabearbooks.com with your order number and reason for the return.
If your return is approved, we will provide return instructions. Unless the return is the result of a damaged, defective, or incorrect item, customers are responsible for the cost of return shipping. Original shipping charges are non-refundable.
Items returned without prior authorization will not be accepted.
If you have any questions about a return, please contact us at support@mamabearbooks.com.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you received the wrong product, contact us within 7 days of delivery at support@mamabearbooks.com with your order number and photos of the issue. We'll work quickly to make it right by providing a replacement or refund at no additional cost to you.
Non-Returnable Items
The following items are not eligible for return:
- Sale or clearance items
- Custom orders
- Gift cards
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 15 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears on your statement.